Lost and found software with a website that feels like yours.
vFound Lost & Found is lost and found software that gives your venue its own branded website at yourvenue.vfound.io: guests browse photos, claim privately and arrange returns; staff verify ownership.
Made forHotelsStadiums and eventsUniversitiesAirports and transit
Updated
Picture your venue’s website.
Try your name and colours. Watch it become yours.
Illustrative preview. Your web address is confirmed during setup.
See the whole lost and found journey in one short film.
Try Lost & Found free for 14 daysRead the transcript
Every day, guests leave something behind. Phones, wallets, the things they love. Your lost and found? Missed calls, unread emails, a spreadsheet nobody trusts. Meet vFound. Photo-first lost and found software for venues. Snap a photo. Your team adds a title and a private note, then hits publish. That's the whole job. Guests get their own lost and found page instantly. Your name, your colours, open around the clock. Guests find it and claim it. Private claims with verification questions, so the right item reaches the right person. Reunite, review claims, arrange the return, and watch the reunions add up. All in one dashboard. vFound. Lost and found, finally simple. Try it free for fourteen days.
Wherever people come and go, a front desk looks after their things.
From the shelf to its owner in three steps.
Photograph it. vFound AI writes it up.
Found at reception
AI drafts the details for your team to check. Its privacy guard checks that photo; staff review every photo before publishing.
Guests find it themselves.
“Perdí mi mochila azul junto a la piscina.”
I lost my blue backpack by the pool.- Brand matches your private record
- Laptop inside, as your team noted
A suggestion only. You decide.
Your branded website lets guests browse photos in thirteen languages. AI adds search keywords in seven languages to photo-filled listings and suggests likely matches.
Verify privately. Return on the record.
“I think that’s mine.”
Brown leather wallet · reception
“There’s a small star stitched inside, next to the card pocket.”
- Guest submits a claim
- Your team verifies ownership
- Return arranged and recorded
Claimants answer details only the owner would know. Your team checks, books the pickup or ships it, and every return is logged.
Where teams use vFound Lost & Found
- Hotels and resortsA guest checks out and leaves a charger behind. Housekeeping takes a photo, and the guest finds it on your website from home.Lost and found for hotels
- Stadiums and arenasAfter a match, hundreds of items come in at once. Staff log each one in seconds, and fans search instead of phoning.Lost and found for stadiums
- Universities and schoolsStudents lose phones, cards and bottles every day. Every building's finds sit in one searchable place, with each claim on record.Lost and found for universities
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- Airports and attractionsTravellers report a lost item from anywhere, and vFound emails them when a likely match is logged.Lost and found for airports
- Restaurants and cafésA diner calls about a forgotten scarf. Your team checks one list instead of the drawer in the back office.Lost and found for restaurants
- Gyms and fitness clubsKeys, earbuds and bottles pile up by the lockers. Members see what was found and ask for it themselves.Lost and found for gyms
See the hotels & resorts workflowSee the airports & attractions workflowSee the hospital found-item desks workflowSee the cruise and ferry desks workflowSee the car rental and parking desks workflowSee the convention centre desks workflow
Thirteen kinds of lost property, one place to start
The same photo-first record serves a hotel and a ski resort, but each desk has its own busiest day. Start with the page closest to yours.
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| Your desk | What it needs from lost and found | Start here |
|---|---|---|
| Hotel | Housekeeping finds, checked-out guests and optional links to a stay. | Hotel lost and found |
| Airport or terminal | An owner who has left, items sent between terminals and returns posted by your own courier. | Airport lost and found |
| Stadium or arena | A post-event sweep, fans reporting from home and a Monday queue. | Stadium lost and found |
| Events and festivals | A temporary crew, a short life and a report when the gates close. | Event lost and found |
| University or campus | Many desks, no student account and a queue of claims. | University lost and found |
| Restaurant or bar | A small team, one phone and a guest page with photos kept private. | Restaurant lost and found |
| Gym or leisure centre | Bottles and earbuds, holding periods and clear-outs. | Gym lost and found |
| Museum or gallery | Visitors who have gone home and a cloakroom in the same login. | Museum lost and found |
| Shopping centre | Guest services, security and shops on one record. | Mall lost and found |
| Transit | Depots, riders reporting early and a watch for likely matches. | Transit lost and found |
| Casino | High value releases that need a second approval and a signature. | Casino lost and found |
| Theme park | Guests who have driven home, a report form and posting items back. | Theme park lost and found |
| Ski resort | Lift huts and lodges, and a closing-day clear-out. | Ski resort lost and found |
| Hospital found-item desks | Use a photo, a storage location and a staff-reviewed claim to manage ordinary found items at reception. | Hospital found-item desks |
| Cruise and ferry desks | A passenger may be home before a found bag reaches the desk. | Cruise and ferry desks |
| Car rental and parking desks | A cleaner finds a wallet after the renter has gone; a parking attendant receives a bag from a shuttle. | Car rental and parking desks |
| Convention centre desks | An exhibitor may ask about a charger during move-out while an attendee reports a bag from home. | Convention centre desks |
Everything a lost and found desk needs.
- QR signs and labelsA sign for the desk, a label for every bin and item.
- Lost reports that keep watchingGuests describe a loss once and hear when a match comes in.
- Pickups and shippingGuests book a pickup time or add a delivery address.
- Custody on the recordBins, approvals, signatures and disposal certificates.
- Thirteen languagesGuest pages, emails and claim messages translated.
- Reports and insightsReturns, busy spots and a weekly summary by email.
What to check before choosing software
Log a found item, open your venue webpage as a guest, and submit a claim. Check that staff can verify private details before deciding who receives it.
A good fit: For teams that want a branded venue website where guests can browse published item photos and submit private claims.
Check your requirements: AI suggests possible matches; staff decide ownership. Arrange courier returns with your own courier and record tracking in vFound.
Two similar items
Log two similar black bags. Keep an identifying detail private, then check that staff can use it to tell the bags apart.
A guest with no match
Open the venue website on a phone, search by photo and submit a lost report. Check the guest journey before asking your team to change tools.
A disputed claim
Try a claim with an incorrect private detail. Review the evidence before approving a return, then follow the item through collection.
$75/month per venue
Billed yearly at $900, after a 14-day free trial.
Everything in vFound Lost & Found, for your whole team.
- Your personalised guest website and QR signs
- vFound AI: photo auto-fill, smart matching and claim checks
- Guest photo search, lost report chat and translation
- Private claims, pickup booking, shipping and signatures
- Custody tools: QR labels, bins, approvals and certificates
- Unlimited items, team members and storage
vFound Enterprise
For airports, transit networks, hospitals, universities, venue groups and other organisations running many sites.
Scoped to your sites, products and requirements.
Talk to us about Enterprise- The vFound products you choose, across all your sites
- Multi-site management for more than three venues, with every product's work across sites
- Single sign-on and organisation-wide two-step sign-in with your own identity provider
- Custom attributes and workflow checklists on every product
- Connectors to your directory and property systems, and integrations built to order
- Lost & Found SMS and WhatsApp alerts through your own provider
- Dedicated deployment in your own country, when your rules require it
- A negotiated service level agreement, invoice billing and a signed agreement
- A named contact, consultation, training and rollout with our team
Same login, same team, same workspace. Select any products when you start your one 14-day trial, or add them to your subscription later.
- vFound ParcelsScan labels rapidly, give every recipient one private pickup page, and run the queue, shelves, handovers and delivery rounds.$75/month, billed yearly · 14 days free
- vFound CheckroomRun coat check, bag check and luggage storage with private phone tickets, an exit queue and no per-ticket vFound fees.$42/month, billed yearly · 14 days free
- vFound EquipmentReserve equipment, hand out complete kits, track every asset and let borrowers self-check out, with reminders built in.$58/month, billed yearly · 14 days free
- vFound VisitorsVisitors register on their phone or your paired kiosk, their host hears at once, and a live roll call shows who is safe.$67/month, billed yearly · 14 days free
Frequently asked questions
What is lost and found software?+
Lost and found software records the items a venue finds, helps owners find and claim them, and records how each one was returned, donated or disposed of. vFound adds a photo website for guests, AI that writes listings and checks claims, and a full custody record.
How much does vFound Lost & Found cost?+
US$75/month per venue, billed yearly at US$900, after a 14-day free trial that requires a valid card; cancel before day 14 to avoid the yearly charge. Items, team members and storage are unlimited, and vFound AI is included within a fair-use allowance.
Does the AI decide who gets an item back?+
No. vFound AI compares a claim with your private record and flags anything that does not add up, but a person on your team decides every return. It never identifies people from images.
Can guests use it in their own language?+
Yes. Guest pages, claim pages and guest emails work in English, Spanish, French, German, Dutch, Italian, Portuguese, Polish, Swedish, Turkish, Japanese, Simplified Chinese and Arabic, and vFound AI translates guest messages for your team.
Do guests need an account?+
No. Guests browse your website in a browser and get a private link by email for their claim, its messages and its pickup. A venue can also choose to keep its found items private, so guests only report what they lost and the team replies by email.
Is vFound lost property management software?+
Yes. Lost property is the name the UK, Ireland and Australia use for lost and found, and vFound Lost & Found does that job: it logs each found item from a photo, lists it on your venue’s own website, takes private claims and records every return, donation or disposal. You can pay in pounds sterling, euros or Australian dollars as well as US dollars.
Is there a lost and found app for hotels and venues?+
vFound needs no app. Your team, from housekeeping to the front desk, uses it in the browser on any phone or computer and can add it to a phone’s home screen to open like an app. Guests search and claim on your venue’s own lost and found page, with nothing to download and no account.
Can we ship an item back to its owner?+
Yes. Once your team accepts a claim, the guest adds a delivery address on their private claim page. You send the item with your own courier and agree any cost with the guest, because vFound takes no payments from guests. When you mark it shipped with Canada Post, UPS, FedEx, USPS, DHL or Purolator and the tracking number, the guest is emailed a link to track it.
Is there a data processing agreement for GDPR?+
Yes. The vFound Data Processing Agreement covers the UK GDPR and the EU GDPR, is part of our Terms and applies from the moment you use vFound, and a countersigned copy is available by email. It lists every sub-processor and the security measures we keep, and owners and managers can export, correct and delete a guest’s claim details themselves.
Can guests receive updates when there is no match?+
Venues can enable automated no-match updates. Watching-ended emails are on unless the venue turns them off, only for reports whose watching period ends strictly after the current successful release activation. Guests can switch these emails off from their private report. That page also offers a downloadable report receipt; it does not prove ownership.
Put it to work at your venue
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Put your lost and found on the web today.
Start a 14-day free trial of vFound Lost & Found, on your own venue website. A valid card is required; cancel before day 14 to avoid the yearly charge.
Start your 14-day free trial