vFound vs CoatCheck
CoatCheck and vFound serve different desk requirements. CoatCheck documents SMS tickets, online payments and cached checkout in its staff app. vFound Checkroom runs in the browser with private phone tickets and staff hand-back controls; it records fees taken elsewhere and does not process guest payments.
We publish vFound. This is a review of the linked public documentation, not an independent hands-on test of CoatCheck. Confirm the required tier, hardware and full price with each provider.
CoatCheck facts checked against its public website on 23 October 2026.
Side by side
| Feature | vFound | CoatCheck |
|---|---|---|
| Price | US$42/month per venue, billed yearly (US$504 a year), unlimited tickets; 14-day free trial, valid card required | Starter $35 a month, Growth $99, Scale $249, charged monthly in USD, plus $0.25 per coat ticket issued. Paid coat checkouts also incur payment platform and card processing fees, which the venue can absorb or pass to guests. The USD plan cards/table list payment fees of $0.60/$0.40/$0.20 by plan, but the FAQ says $0.25 per paid coat checkout on all plans. Confirm the complete subscription, usage, payment and card fees with CoatCheck before buying.Source |
| Guest ticket | Numbered QR ticket on the guest’s phone, emailed or printed; no app | Ticket by text message or app; hangers tagged by number, QR or NFCSource |
| Photo of the item | Photo of each item at check-in | Photo attached to the ticketSource |
| Self check-in | Guests fill in their ticket from a QR sign; staff give it a number | A poster QR code opens a pre-register page before the counterSource |
| Fees | Staff record cash or a payment taken through the venue’s own external POS or card terminal; vFound adds no per-ticket fee | Guests can pay through Stripe Connect. Paid coat checkouts have payment platform and card processing fees; the pricing page gives conflicting payment-fee amounts. Confirm all fees and who pays them.Source |
| Things left at closing | End the night: what is left is listed, and with vFound Lost & Found (sold separately), chosen items move there with their photo and guests who left an email are told | Not publicly statedSource |
| App to install | None: staff use vFound in the browser, and guests get a QR ticket on their phone | Staff download the CoatCheck app; guests get an SMS link and need no appSource |
| Guest payments | Record cash or a payment taken on your own terminal; no online guest checkout. | Guests can pay in the pre-register flow when payments are enabled.Source |
| Connection loss | Requires a connection to save; no promise of offline hand-back. | The admin app describes cached checkout of already checked-in guests and syncing when connectivity returns.Source |
Choose CoatCheck if
- You need online cloakroom payments or tickets sent by text.
- You require the cached checkout described for its staff app when Wi-Fi fails.
Choose vFound if
- You want browser-based tickets and retrieval requests without installing a staff app.
- You take cloakroom fees separately and want to record them alongside the ticket.
Try the actual desk journey
vFound Checkroom does not process guest payments or send SMS tickets. Item photos stay on the staff record, not the guest ticket. Do not assume offline checkout.
From the ticket on their phone, a guest asks for their things before they reach the desk.
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- Check in a fictional coat with a hanger number and open the private guest ticket on a phone. Confirm the item photo is staff-only.
- Ask for retrieval, mark the item ready and hand it back. Try a lost-ticket lookup with staff checking the guest before collection.
Use fictional sample records for rehearsal. This screen illustrates vFound, not the other product.
Plan a careful switch from CoatCheck
Keep the original evidence under your venue’s retention policy. Verify the destination records before retiring the old system; no one-click migration is promised.
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- Ask CoatCheck which ticket and payment records can be exported. Keep receipts, payment disputes and active guest links in the original system until resolved.
- Recreate your stations and hanger ranges, then test a new synthetic check-in. Existing CoatCheck tickets and payment tokens do not become vFound tickets.
- Cut over between sessions with an empty rack where possible. For remaining items, reconcile each tag with staff and give the guest the correct new ticket.
Meet vFound Checkroom
Run coat check, bag check and luggage storage with private phone tickets, an exit queue and no per-ticket vFound fees.
See everything in vFound CheckroomFrequently asked questions
How does vFound Checkroom compare with CoatCheck on price?+
Starter $35 a month, Growth $99, Scale $249, charged monthly in USD, plus $0.25 per coat ticket issued. Paid coat checkouts also incur payment platform and card processing fees, which the venue can absorb or pass to guests. The USD plan cards/table list payment fees of $0.60/$0.40/$0.20 by plan, but the FAQ says $0.25 per paid coat checkout on all plans. Confirm the complete subscription, usage, payment and card fees with CoatCheck before buying. vFound Checkroom costs US$42/month per venue, billed yearly at US$504, with unlimited tickets and a 14-day free trial, valid card required.
What should we test before replacing CoatCheck with vFound?+
Check in a fictional coat with a hanger number and open the private guest ticket on a phone. Confirm the item photo is staff-only. vFound Checkroom does not process guest payments or send SMS tickets. Item photos stay on the staff record, not the guest ticket. Do not assume offline checkout.
Will our existing CoatCheck links and history move automatically?+
No automatic transfer of private links or historical evidence is promised. Ask CoatCheck which ticket and payment records can be exported. Keep receipts, payment disputes and active guest links in the original system until resolved.
Try vFound Checkroom with your own desk.
Start a 14-day free trial of vFound Checkroom. A valid card is required; cancel before day 14 to avoid the yearly charge.
Start your 14-day free trial