Cruise and ferry lost and found software: keep the enquiry open ashore.
Cruise and ferry lost and found software from vFound connects found-item photos with passenger enquiries after disembarkation. Crew log what they hold; the desk reviews claims and records the return.
The shore desk records where the found belongings are kept.
Valid card required. Cancel before day 14 to avoid the yearly charge.
Updated
Picture your venue’s website.
Try your name and colours. Watch it become yours.
Illustrative preview. Your web address is confirmed during setup.
From the lounge to a shore-side enquiry
Found at the passenger deck
Read more
- 1On board
Describe the place, not just the ship
In the item description, note the public lounge or seating area where the bag was found. Record the separate storage location where staff can retrieve it.
- 2After arrival
Keep a route back to the right desk
Link your vessel or terminal venue page from your passenger guidance. A passenger can report a missing item after leaving.
- 3After review
Agree a return the desk can carry out
Approve the claim only after checking its details. If posting the item, staff choose a carrier, arrange postage separately and record tracking.
A passenger describes the missing bag
“Perdí mi mochila azul en la cubierta.”
I lost my blue backpack on the deck.- Brand matches your private record
- Camera inside, as your team noted
A suggestion only. You decide.
A location description can include the sailing and lounge as ordinary text. This does not link the report to a booking or prove that the passenger travelled. Ask for distinguishing details before approving the claim.
A passenger describes a bag and the lounge where it was lost.
Avoid promising that the next port has the bag
“I think that’s mine.”
Brown leather wallet · information desk
“There’s a small star stitched inside, next to the card pocket.”
- Guest submits a claim
- Your team verifies ownership
- Return arranged and recorded
Only tell the passenger what the record establishes. A found-item entry is not a scan at every pier, cabin or loading point. Record the physical storage location and confirm possession before arranging collection.
Separate found property from voyage operations
Read more
| Your requirement | Fit | What to check |
|---|---|---|
| Passenger enquiry after disembarkation | Yes | The venue page and private lost-report link open in the browser. |
| Automatic cabin or booking lookup | No | No cruise booking or passenger manifest connector is offered here. Staff check the claim evidence. |
| Offline capture at sea | No | This is an online browser workflow. Plan a separate process when connectivity is unavailable. |
| Shipping labels and postage purchase | No | Staff arrange any postage outside vFound and record the carrier and tracking number. |
| Several vessel or terminal venues | Enterprise for larger groups | Self-serve covers up to three venues; larger groups need vFound Enterprise. |
Rehearse an enquiry from home
Use a fictional sailing and a sample bag. Log it at the desk, open the venue page on a phone, fill a lost report and review a claim. Test your separate process for an internet outage. A valid card is required for the 14-day trial.
Questions from cruise and ferry desks
Can a ferry passenger report a loss after reaching home?+
Yes. Share the relevant venue page so the passenger can submit a lost report and check possible matches through their private link.
Does vFound look up a cruise cabin reservation?+
No. This page offers no cruise booking or passenger manifest connector. Staff review the details supplied in the claim.
Will this record baggage scans between ship and pier?+
No. The workflow records found items and their storage location. It is not a baggage routing or loading system.
Can crew use this found-property workflow without internet?+
No. vFound runs online in the browser. Keep a separate procedure for periods without connectivity.
Can the shore team buy postage for a passenger in vFound?+
No. Staff arrange postage separately, then record the carrier and tracking number in the claim return workflow.
Can several ships use one vFound group?+
Self-serve groups cover up to three venues. Larger vessel or terminal groups need vFound Enterprise; decide which venue owns each found-item record before testing.
Try the workflow with sample items.
Start your 14-day free trial. A valid card is required; cancel before day 14 to avoid the yearly charge.
Start your 14-day free trial