Front Desk Software: Lost and Found, Parcels, Coat Check, Equipment and Visitors

What a front desk actually looks after

Walk up to the desk of a hotel, a university residence or a conference centre and watch for an hour. Someone hands in a phone they found in the lobby. A courier drops off six parcels for guests and staff. A visitor leaves a coat and a suitcase for the afternoon. A student borrows a laptop charger until the evening. A contractor arrives for a meeting and asks for their host.

Each of those is the same job underneath: the desk takes something into its care, keeps a record of it, and hands it to the right person later. Most venues still run each one differently: a logbook for lost property, a spreadsheet for parcels, paper tickets for coats, a clipboard for equipment and a visitor book on the counter.

Why separate tools cost more than they save

A separate tool for each job looks tidy on paper. In practice it means five logins, five sets of training for every new starter and five places to look when a guest asks where their things are. Records that live in different places never answer the question a manager actually asks: what is the desk holding right now, and for whom?

Paper makes it worse. Tickets get lost, handwriting is guessed at, and when something goes missing there is no history of who handled it.

What one workspace gives the team

vFound puts found items, parcels, coats, equipment and visitors in one workspace. Staff sign in once and see only the products their venue uses. The same phone camera photographs a found wallet, a parcel label, a coat at check-in and a laptop being added to the equipment desk.

• Lost & Found publishes found items on the venue’s own guest website and records every return.
• Parcels reads the label with vFound AI, emails a pickup pass and records a signed handover.
• Checkroom gives each coat, bag or suitcase a number and the guest a QR ticket on their phone.
• Equipment puts a QR label on everything the desk hands out, with due times and reminders.
• Visitors signs visitors in from a QR sign or at the desk, tells their host and shows who is in the building.

Every product shares unlimited team members and roles, guest emails in thirteen languages, Slack, Microsoft Teams and Google Chat alerts, and an API with signed webhooks.

Pay only for what your desk uses

Each product has its own price per venue: Lost & Found US$75, Parcels US$75, Checkroom US$42, Equipment US$58 and Visitors US$67/month, each billed yearly. There are no monthly plans and no per-seat charges. A venue that only runs a coat check pays for Checkroom and nothing else.

How to start

A new venue gets one 14-day free trial for the products it selects. Stripe must confirm a valid card before the trial starts. Unless the venue cancels renewal before day 14, Stripe automatically charges the selected yearly subscription when the trial ends.